Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Vic's Stores relationship with you in relation to this website.

The term “Vic's Stores” or “us” or “we” refers to the owner of this website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Vic's Stores' prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Privacy policy

1. Background

This Privacy Notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you. It applies to all services and instances where we collect your personal data.

This Privacy Notice applies to personal information processed by or on behalf of Vic’s Stores.

2. Changes to this Privacy Notice

We may change this Privacy Notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this Privacy Notice for any changes whenever you visit our website https://www.vicsstoreslondis.co.uk

3. Vic’s Stores and our Data Protection Officer

We are Vic’s Stores, Nettlestone Green Seaview PO34 5DZ.

We are a data controller of your personal data.

We have a dedicated Data Protection Officer {“DPO”). You can contact the DPO using the details below or by writing to the above address, marking your communication for the attention of the DPO.

4. What kinds of personal information about you do we process?

Personal information that we will process in connection with all of our services, if relevant, includes:

  • Personal and contact details, such as title, full name, contact details and contact details history.

  • Your date of birth, gender and/or age.

  • Your nationality;

  • Records of your contact with us, if you get in touch with us online using our online services or via telephone;

  • Payment information;

  • Marketing to you and analysing data, including history of those communications, whether you open them or click on links, information about services we think you may be interested in and analysing data to help target offers to you that we think are of interest and/or are relevant to you;

5. What are the sources of your personal information?

We will collect personal information from the following general sources:

  • From you directly;

  • Information generated about you when you use our services;

  • Business partners, or others who are a part of providing our services;

6. What do we use your personal data for?

We use your personal data, for the following purposes:

  • Managing any aspect of the services we provide;

  • To improve the operation of our business;

  • To monitor and to keep records of our communications with you and our staff;

  • For direct marketing communications and related profiling to help us offer you relevant services, including deciding whether or not to offer you certain products and services. We will send marketing to you by email, phone, post and social media;

  • To develop new services and to review and improve current services;

  • To comply with legal and regulatory obligations, requirements and guidance;

  • To provide insight and analysis of our services to clients for ourselves to help in providing our services, helping us improve our services, or to assess and/or improve the operating of our business;

7. What are the legal grounds for our processing of your personal information (including when we share it with others)?

We rely on the following legal bases to use your personal data.

  • Where it is needed to provide you with our services:

    • Managing, and any activities relevant to managing, the services we provide;

    • Updating your records; and

  • Where it is in our legitimate interests to do so. such as:

  • Managing your matter(s) and updating your records;

  • To follow guidance and recommended best practice of government and regulatory bodies;

  • For management and audit of our business operations and accounting;

  • To carry out monitoring and to keep records of our communications with you and our staff;

  • To administer our good governance requirements;

  • For direct marketing communications and related profiling to help us to offer you relevant services;

  • Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory requirement.

  • To comply with our legal obligations:

  • Legal obligations under regulatory bodies; and

  • With your communicated consent:

  • For some direct marketing communications; and

  • In some instances of our processing of special categories of personal data and criminal records

  • Performance of a contract:

  • Performing the contract for our services; and

  • Performing a contract on your behalf as your service provider.

8. When do we share your personal information with other organisations?

For the purposes listed above, we may share information with the following third parties:

  • Governmental and regulatory bodies such as, Solicitors Regulatory Authority and the Information Commissioner’s Office;

  • Other organisations and businesses who provide services to us such as, backup and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other back office functions;

9. How and when can you withdraw your consent?

When we are relying upon your consent to process personal data, you can withdraw this at any time by contacting us at the address detailed at paragraph 17 below.

10. Is your personal information transferred outside the UK or the EEA?

We are based in the UK which is where we conduct all of our business. It will be rare for your personal information to be transferred outside the UK or even the EEA. If a situation arises when your personal information needs to be transferred outside the EEA, we will notify you before your personal information is sent.

11. What should you do if your personal information changes?

You should inform us as soon as possible, so that we can update our records. We will then update your records.

12. Do you have to provide your personal information to us?

We are unable to provide you with our services if you do not provide certain information to us. In cases where providing some personal information is optional, we will make this clear to you.

13. Do we do any monitoring which involves processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, emails, text messages, social media messages, in person (face to face) meetings and any other communications.

We may monitor where it is permitted by law, where we are required to by law, where we are required to comply with regulatory rules, to prevent or detect crime, where it is in the interests of protecting the security of our communications systems and procedures or for quality control and staff training purposes. This information may be shared for the purposes described above.

14. For how long is your personal information retained by us?

Unless we explain otherwise to you, we will hold your personal information based on the following criteria:

  • For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations;

  • For as long as you or we provide services to you and then for as long as someone could bring a claim against us; and/or

  • Retention periods in line with legal and regulatory requirements or

15. What are your rights under data protection laws?

Here is a list of the rights that all individuals have under data protection laws. They do not apply in all circumstances. If you wish to use any of them, we will explain at that time if they are engaged or not. Yours rights are:

  • The right to be informed about the processing of your personal information;

  • The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed;

  • The right to object to processing of your personal information;

  • The right to restrict processing of your personal information;

  • The right to have your personal information erased (the “right to be forgotten”);

  • The right to request access to your personal information and to obtain information about how we process it;

  • The right to move, copy or transfer your personal information {“data portability”); and

  • Rights in relation to automated decision making which has a legal effect or otherwise significantly affects

You have the right to complain to us directly using the contact details below or alternatively, to the Information Commissioner’s Office htt ps:/ / ico.org.uk , which is the organisation that enforces data protection laws in the UK.

16. What are your marketing preferences and what do they mean?

We may use your home address, phone numbers, email address and social media or digital channels (for example, Facebook, Google and message facilities in other platforms) to contact you according to your marketing preferences. You can stop our marketing at any time by contacting us using the details below or by following the instructions in the communication.

17. How do we use Sensitive Personal Information?

“Special categories” of personally sensitive personal information require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal information. We may process special categories of personal information in the following circumstances:

  • In limited circumstances, with your explicit written consent;

  • Where we need to carry out our obligation and duties as an employer;

  • Where it is need in the public interest, such as for equal opportunities monitoring; and

  • Where it is needed to assess your working capacity on health grounds, subject to appropriate confidentiality

Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else’s interests) and you are not capable of giving your consent, or where you have already made the information public.

Contact us

If you have any questions about this Privacy Notice, or if you wish to exercise your rights or contact the DPO, you can contact us by writing to Vic’s Stores, Nettlestone Green Seaview, PO34 5DZ. Marking it for the attention of the DPO.


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